Trustly’s Background
Trustly was founded in 2008 and quickly became a leading digital payment provider, building secure and efficient solutions for a range of industries, iGaming among them. From its headquarters in Stockholm, Sweden, it has spread across Europe and beyond, serving millions of customers and working with many online casino operators in 29 countries.
Innovation and customer experience have been constants. One of its biggest milestones was Pay N Play, which changed iGaming onboarding by letting players register and deposit in one instant step, with no lengthy sign-up form.
In 2015 Trustly obtained a Payment Institution Licence from the Swedish Financial Supervisory Authority, strengthening its credentials as a trusted provider. Its customer base has kept growing, and its consumer reach now stands at 525 million.
Advanced encryption and strong fraud prevention give online casino players a secure, reliable payment experience, while easy integration with casino aggregator platforms has made Trustly a preferred option for many iGaming operators.
Trustly Milestones
2019
Trustly merges with PayWithMyBank.
2021
Plans for a listing on Nasdaq Stockholm are announced.
2022
FlexPay launches, letting merchants defer the settlement date of debited amounts.
2022
Trustly partners with Betway.
2023
Trustly acquires Ecospend, a UK open banking payments platform.
Pros and Cons of Trustly
A quick summary of what Trustly does well and where it falls short.
Pros
- Secure system
- Instant deposits
- No fees
- No registration needed
Cons
- Requires a bank account
Using Trustly at an Online Casino
A Trustly payment follows these steps:
- Log in to an online casino that offers Trustly.
- Open the cashier or banking section and choose Deposit or Withdrawal.
- Select Trustly from the payment options.
- In the Trustly window, pick your country and bank, then sign in with your online banking credentials.
- Check the transaction details, including the amount.
- Trustly processes the payment securely: deposits are usually instant, while withdrawals take from a few hours to a couple of days, depending on the casino’s processing times.
Minimum deposits usually start at $10, though each casino sets its own. With Pay N Play, players can skip registration altogether: they press Pay Now, choose their bank from the list, log in with their bank credentials (BankID), select the account to pay from, enter the amount and confirm. That single flow completes the deposit.
Countries and Banks
Trustly operates in 29 countries and works with 6,300 banks across Europe and North America, including Deutsche Bank, Danske Bank, Barclays, Lloyds Bank, ING Bank, Sparkasse, Nordea and Banco Santander.
How Trustly Moves Money
Trustly handles direct bank payments, which settle much faster than traditional bank wires.
Currencies
Every European currency is supported, including EUR, DKK and SEK.
Why Operators Choose Trustly
Trustly has a whole division devoted to iGaming payments, and it gives operators and players several concrete advantages:
Pay N Play® Onboarding
Trustly’s flagship Pay N Play® merges deposit and verification. Using its open banking platform, players deposit instantly from their bank account and agree to share data with the operator, which supports KYC compliance and makes the process safer for both sides.
Faster Repeat Payments
For operators running several brands, Trustly speeds up deposits and withdrawals. Returning players are recognised and can reuse their chosen bank account with a single Strong Customer Authentication (SCA) step, cutting time-to-deposit by 60% and reducing failed transactions and fraud-related costs.
Financial Insights
Trustly summarises nine key data points from the player’s bank account to give an instant view of their financial history, which helps with compliance without the delay or intrusion of traditional affordability checks.
The Player Experience
With Trustly, players pay straight from their bank account without revealing their banking details to the operator, and encryption keeps each transaction secure. Settlement is much quicker than with a traditional bank transfer, and the system copes easily with high volumes.
Where Pay N Play® is in place, account verification happens automatically and immediately. Trustly collects the data needed to confirm the player’s identity and set up the account, and the operator receives that verified data through the direct bank payment.
Help and Support
Trustly runs support services for merchants and consumers alike, staffed by experienced specialists who can be reached by email at contactus@trustly.com.
Deposit and Withdrawal Limits
Trustly can process payments from as little as €1 up to €1.2 million, although the player’s bank and the gambling site may set limits of their own.
Security
Data is encrypted in transit and banking credentials are never stored. Communication runs only over SSL/TLS through EU-based hosting, and the company uses seven web application firewalls, anti-malware systems and many other measures to protect transactions.
Regulation and Licensing
Trustly is authorised by the Swedish Financial Supervisory Authority (Finansinspektionen) and makes payments under the Swedish Payment Services Act (2010:751) and Directive (EU) 2015/2366 on payment services (PSD2), which allows it to offer cross-border payment services across the EU/EEA.
Trustly FAQ
How does Pay N Play help casino players?
It lets them register and deposit instantly, without a long sign-up process, so they can start playing straight away.
Are Trustly casino payments secure?
Yes. Trustly uses advanced encryption such as TLS, which scores an A+ rating in the Qualys SSL Labs test.
Can Trustly be used for deposits and withdrawals?
Yes, at casinos that support it. Players should check the cashier first to confirm that withdrawals are available.
Are there fees for using Trustly at a casino?
Trustly is generally an inexpensive way to pay, but the casino or the player’s bank may charge fees, so it is worth checking both.
