Privacy Policy

1. About this policy

This privacy policy explains how personal information is collected, stored and used when you use our website at www.igamingsoftwaresolutions.com, and what rights you have over that information. Throughout this policy, "we", "us", "our" and "operator" refer to iGaming Software Solutions, the controller of the personal data described here. We always handle your information with care and respect. By visiting or using any part of this website, you agree to be bound by this privacy policy.

2. The information we collect

2.1 Contact form. When you get in touch through our contact form, we ask for details such as your name, email address and phone number, plus an optional messenger ID. We use them to give you the support and information you asked for and to keep an accurate record of what you have sent us. We do this on the basis of our legitimate interest in running our business and improving the website and our users' experience and, in some cases, to take the first step towards entering into a contract with you.

2.2 Analytics. We may also gather information with the help of Google Analytics. This information is not personalised, and we cannot use it to identify you. Our Cookies Policy explains in more detail how it is collected and used.

3. How we use your information

We use, store and process the information described in section 2.1 to:

contact you about our products and services and about industry events that may interest you, including invitations to them;
build a profile of you and your activity on the website, so that we can personalise, measure and improve our marketing and send you communications that are more relevant to you.

For these purposes, we rely on our legitimate interest in marketing products and services that may be of interest to you. You can stop receiving marketing messages at any time by following the opt-out instructions included in each one.

4. Cookies

To find out what cookies are and how we use them, read our full Cookies Policy.

In the situations described below, we may share or disclose your personal data.

5.1 Legal obligations, legal requests and protecting our rights

We may disclose information, including personal information, to courts, law-enforcement or government authorities, or to authorised third parties, where and to the extent that the law requires or permits us to do so, or where disclosure is reasonably necessary to: (i) meet our legal obligations; (ii) comply with legal proceedings and respond to claims made against us; or (iii) respond to requests connected with a criminal investigation, with alleged or suspected illegal activity, or with any other activity that could expose us, you or other users to legal liability. The legal basis for this processing is our legitimate interests, namely protecting and enforcing our legal rights and properly safeguarding our business against risk.

5.2 Service providers

We may engage third-party service providers to help us deliver services connected with the website, including payment services. These providers may be based inside or outside the European Economic Area (EEA). Their access to your information is limited, and they are contractually obliged to protect it and to use it on our behalf only for the purposes for which it was originally disclosed, consistent with this privacy policy. You can ask us at any time for the full list of service providers that process your data.

5.3 Group companies

We may share information, including personal information, with members of our group of companies (our subsidiaries, our ultimate holding company and all of its subsidiaries) where reasonably necessary for the purposes, and on the legal bases, set out in this policy.

5.4 Aggregated and anonymised data

We may share aggregated information, meaning data about our users combined so that it no longer identifies or refers to any individual user, together with other anonymised information, for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.

5.5 Business transfers

If we carry out or become involved in a merger, acquisition, reorganisation, asset sale, bankruptcy or insolvency event, we may sell, transfer or share some or all of our assets, including your information, as part of that transaction or in preparation for it (for example, during due diligence). If that happens, we will let you know before your personal information is transferred and becomes subject to a different privacy policy.

6. Your data protection rights

Under the General Data Protection Regulation (GDPR), you have the right to access, correct, port and erase some of your personal data, and to object to or restrict certain processing of it. Whether a right applies is decided case by case and depends on factors such as the nature of the data, why it was collected and processed, and any legal or operational need to retain it. To exercise any of these rights with the data controller, email info@igamingsoftwaresolutions.com. We may ask you to confirm your identity before acting on your request. We will try to meet every request you make, but these rights are not absolute, so we may have to decline a request or fulfil it only in part.

6.1 Correcting your information

You can ask us to correct personal information about you that is inaccurate or incomplete.

6.2 Access and portability

You have the right to see the personal data we hold about you, to receive certain personal data in a structured, commonly used and machine-readable format, and/or to ask us to send that data to another service provider where this is technically feasible.

6.3 Retention and erasure

We keep your personal data for as long as we need it to perform the contract between us and to meet our legal obligations, and we delete it once processing is no longer necessary. Legal and regulatory requirements may, however, oblige us to keep some personal data for longer.

You can ask us to erase certain personal data where: we no longer need to process it; you have withdrawn your consent under section 6.4; you have objected under section 6.5; it has been processed unlawfully; or erasure is required to meet a legal obligation. The right to erasure has exceptions, which generally apply where processing is needed to exercise the right to freedom of expression and information, to comply with a legal obligation, or to establish, exercise or defend legal claims.

Where we have specifically asked for your consent to process personal data and have no other lawful basis to rely on, you can withdraw that consent at any time, either through your account settings or by emailing info@igamingsoftwaresolutions.com and telling us which consent you are withdrawing. Withdrawing consent does not affect the lawfulness of any processing based on that consent before you withdrew it.

Applicable law may also entitle you to limit how we use your personal information, in particular where: (i) you dispute its accuracy; (ii) the processing is unlawful but you do not want the information erased; (iii) we no longer need the information for the purposes of the processing, but you need it to establish, exercise or defend legal claims; or (iv) you have objected to the processing under section 6.5 and are waiting for us to verify whether the data controller's legitimate grounds override your own.

6.5 Objecting to processing

Where we process your data on the basis of our legitimate interests, you have the right to object. We may still continue processing where another lawful basis applies, or where we have compelling grounds to continue in our interests that are not overridden by your rights, interests or freedoms.

You can also object to direct marketing by emailing info@igamingsoftwaresolutions.com to opt out, and you can object to any profiling in so far as it relates to direct marketing.

6.6 Complaints to a regulator

You have the right to complain to the competent data protection authority about processing activities carried out by the data controller.

7. International transfers

To support our international operations, we may transfer, store and process your information within our group of companies, or share it with service providers located outside Europe, for the purposes set out in this policy. If we transfer personal data outside the EEA, whether within the group or to business partners, we will take all reasonable steps to ensure that adequate safeguards keep it as secure as it would be within the EEA and in line with this privacy policy. We do this by relying on standard contractual clauses, binding corporate rules or another acceptable method that protects your data to the standard required in the EEA. You can ask us at any time for the full list of service providers outside the EEA that process your data.

8. How to contact us

iGaming Software Solutions is the data controller responsible for your personal data. If you have questions about this policy or about how we handle information, or you want to exercise any of your rights under data protection law, email info@igamingsoftwaresolutions.com. You can also reach us online through the form on our contact page.

9. Complaints

If you are unhappy with the way we manage your personal data, you are also entitled to lodge a complaint with your local data protection authority.